Privacy Policy

1. Introduction

Welcome to MicroAI Systems ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website microai.com and use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Fill out contact forms or inquiry forms
• Request quotes or proposals
• Register for an account
• Subscribe to our newsletter
• Communicate with us via email or phone
• Interact with our AI project assistant

The personal information we collect may include:

• Contact Information: Name, email address, phone number, company name
• Project Information: Project requirements, budget, timeline preferences
• Account Information: Username, password (encrypted), preferences
• Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
• Communication Data: Any information you provide in messages, feedback, or support requests

2.2 Information Automatically Collected

When you visit our website, we automatically collect certain information about your device, including:

• Device Information: Browser type, operating system, device type
• Usage Data: Pages visited, time spent, links clicked, referring website
• Technical Data: IP address, browser version, time zone settings
• Cookies and Tracking: See our Cookie Policy section below

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, operate, and maintain our web development services
• Communication: To respond to your inquiries, send project updates, and provide customer support
• Project Management: To understand your requirements and deliver custom solutions
• Payment Processing: To process transactions and send invoices
• Marketing: To send newsletters, promotional materials, and service updates (with your consent)
• Improvement: To analyze usage patterns and improve our website and services
• Security: To protect against fraud, unauthorized access, and security threats
• Legal Compliance: To comply with legal obligations and enforce our terms
• AI Assistance: To provide personalized project recommendations through our AI assistant

4. How We Share Your Information

We may share your information in the following situations:

• Service Providers: With third-party vendors who perform services on our behalf (hosting, analytics, payment processing, email delivery)
• Business Transfers: In connection with a merger, sale, or acquisition of all or part of our business
• Legal Requirements: When required by law, court order, or government request
• Protection: To protect our rights, property, safety, or that of our users or the public
• With Consent: When you have given explicit consent for specific purposes

We do not sell your personal information to third parties for their marketing purposes.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Types of cookies we use:

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors interact with our website
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Track your browsing habits for targeted advertising (with consent)

You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• SSL/TLS encryption for data transmission
• Encrypted storage of sensitive information
• Regular security audits and updates
• Access controls and authentication
• Secure backup systems
• Staff training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Retention periods vary based on the type of data:

• Account Data: Until account deletion is requested
• Project Data: For the duration of the project plus 7 years for records
• Marketing Data: Until you unsubscribe or request deletion
• Analytics Data: Aggregated and anonymized after 26 months

8. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Restriction: Request restriction of processing of your data
• Objection: Object to processing of your personal information
• Withdraw Consent: Withdraw consent for data processing (where applicable)
• Opt-Out: Unsubscribe from marketing communications

To exercise these rights, please contact us at microailabs@outlook.com. We will respond to your request within 30 days.

9. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your country, state, or jurisdiction where data protection laws may differ. By using our services, you consent to the transfer of your information to Ghana and other countries where we operate.

We ensure appropriate safeguards are in place for international data transfers in compliance with applicable data protection laws.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will delete such information.

11. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.

14. GDPR Compliance (For EU Users)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

• Legal Basis: We process your data based on consent, contract performance, legal obligations, or legitimate interests
• Data Protection Officer: You may contact our DPO at microailabs@outlook.com
• Supervisory Authority: You have the right to lodge a complaint with your local data protection authority
• Automated Decision-Making: We do not use automated decision-making or profiling that produces legal effects

15. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information held by businesses
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us at microailabs@outlook.com with "California Privacy Rights" in the subject line.